Frequently Asked Questions

Size Chart:

  • X-Small
  • Small
  • Medium
  • Large

Please keep in mind that we make our bandana’s and sizes may slightly vary.

Appeal Care:

Hand wash or put your apparels in a delicate wash bag and wash them on the delicate cycle. After washing, please line dry your apparels.

Safety:

At Leia’s Organics Safety always comes first. We urge our customers to always carefully inspect loose pieces before letting your pup show off their new outfit. Please be sure to monitor your furry friend while they wear their bandana with exuberating self-confidence.

Recycle Program:

If you want to recycle your pet care containers, please send it to our returen address: 1130 something something lane. Recycling your pet care containers will give your __% off your next order.

Returns:

Every Leia’s Organics products are made with love specially for you. Therefore we are unable to accept returns at this time. Please contact us if you have any concerns with yours orders and we will do our best to make it right.

International Shipping:

We want all our pawfriends to have access to our ____. Leia’s Organics cannot guarantee that you will not be charged any customs taxes or duties. Also, we are not responsible for paying customs or duty fees.

Processing Time:

Hair Care:

  • Can I purchase multiple set at a time?

Unfortunately, we are unable to create and package multiple sets for the same order.

  • Happy Fur Guarantee

If you are unhappy with your first order of custom shampoo and we did not meet your expectations, please let us know! We truly want you and our new pawfriend happy. Reach out to us via email with the details regarding your concern within 30 days of your order. Please note, byt choosing the one-time free reformulation, we will be unable to refund the original purchase order.

Happy Fur Guarantee applies to first time orders only. Order that were not canceled before being processed will not quality for Happy Fur Guarantee.

Happy Mail:

  • What are the boxes made out of?
  • Why do we use glass containers

Frequently Asked Questions

  1. What apparel sizes do you offer?

    Size Chart:

    • X-Small
    • Small
    • Medium
    • Large

    Please keep in mind that we hand create our bandanas, and sizes may slightly vary.

  2. How do I wash my pet’s bandana?

    Hand washing is the best way! You can also put your pet’s apparel into a delicates wash bag. Only wash them on the delicate cycle, and line dry them to avoid damage.

  3. What are some safety tips for my pet’s apparel?

    At Leia’s Organics, safety always comes first.

    We urge our customers to carefully inspect for loose pieces before letting your pup show off their new outfit. Make sure that the apparel is not too loose or too tight. Please, be sure to monitor your furry friend while they wear their bandana and other apparel.

  4. Are your materials recyclable?

    Leia’s Organics happily encourages recycling!

  1. Do you accept returns?

    Leia’s Organics hand creates every product. Because your product is specially made, we do not accept returns. Please, contact us if you have any concerns with your order, and we will do our best to make it right.

  2. Do you ship internationally?

    Yes, we do ship internationally. We want all of our pawfriends to have access to our shampoos, conditioners, and apparel.

    However, Leia’s Organics cannot guarantee that you will not be charged any customs or duty taxes. Also, we are not responsible for paying customs or duty fees.

  1. How long does it take for you to create my handmade product?

    Because each product takes time, we can give you a rough estimate. As soon as you place an order, we begin processing and creating your pet’s product. Currently, It takes our formulator about 2 weeks to finish a product.

    We notify you as soon as the item is made and shipped. Each order includes a tracking number to help you locate your item. For any more questions, contact us!

  2. Can I purchase multiple sets of products at a time?

    Due to our special care in each product, we cannot create and package multiple sets for the same order.

  1. How else can I care for my pet’s hair?

    Pet hair care takes some dedication to truly pamper your pup. When you use our shampoos and conditioners, we take the time to consider your pet’s problem areas. However, proper grooming and maintenance go a long way! Stay up-to-date on your pup’s specific needs for fur care:

    • Trim fur away from their eyes.
    • Trim their nails.
    • Keep a tidy grooming schedule.
    • Bathe and brush your fur friend regularly.
    • Put your pet on a healthy diet.
  1. What are the boxes made out of?

    Each of our mailing boxes is made from earth-friendly corrugated cartons. We strive to make every aspect of our business as eco-friendly and ethical as possible.

  2. How do you package your treats?

    We package our treats in plant-based clear bags.

  3. Why do we use glass containers?

    Glass containers biodegrade much more easily. A biodegradable substance spends less time in the environment after being thrown in the trash. Compared to plastic, glass containers are an earth-friendly alternative that exposes your pet to fewer chemicals.

  • Happy Fur Guarantee

    Were you unhappy with your first order of custom shampoo? Leia’s Organics dedicates itself to meeting your expectations. Please, let us know if there are any problems.

  • We truly want you and our new pawfriend to be happy.

    Reach out to us via email with the details regarding your concern within 30 days of your order.

    Note:By choosing a one-time free reformulation, we are unable to refund the original purchase order.

    Happy Fur Guarantee applies to first time orders only. Orders that were not canceled before being processed will not qualify for Happy Fur Guarantee.